All our products are handmade in Mauritius. It's a small island east of the southern tip of Africa. A very popular tourist destination in the Indian Ocean.

In the fashion industry, vinyl refers to a type of synthetic material made from polyvinyl chloride (PVC). It is known for its glossy, shiny, and sleek appearance, similar to patent leather. Vinyl is often used in the creation of various fashion items, including clothing, handbags, shoes, and accessories, due to its high-quality, durable, and eye-catching properties. Its bright colors and waterproof nature make it a popular choice for creating bold and vibrant designs that stand out in the crowd.

No, vinyl is not biodegradable. Vinyl is a type of plastic, specifically polyvinyl chloride (PVC), which is known for its durability and resistance to decomposition. Unlike organic materials, such as paper or plant-based fabrics, vinyl does not break down naturally through biological processes.

Vinyl is generally considered vegan-friendly because it is a synthetic material made from chemicals and does not involve the use of animal products or by-products in its production. Unlike materials like leather or suede, which come from animal hides, vinyl is a man-made material and does not involve any animal exploitation.

Most days, wipe it down with a damp cloth and you're done. For stubborn marks, use lukewarm water and a little mild liquid soap, then wipe with clean water.

Properly grubby? Put it in the washing machine on a cold, quick cycle. We've been making these bags for many years, and they can take it.

Air-dry it, outside if you can, out of direct sunlight and away from heat, and let the lining dry completely before you use it again. Skip bleach, harsh chemicals and abrasive cleaners. Store it somewhere cool and dry, ideally in a dust bag.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Orders ship within 48 hours of confirmed payment and arrive in 3–5 business days. We ship within the United States only, including Alaska and Hawaii.

Nothing within the contiguous US. Alaska and Hawaii orders carry a $25 flat shipping fee. Full details are in our Shipping Policy.

Yes. Every order within the contiguous US ships free, with no minimum.

Online orders ship within the US only. If you're outside the US, in a US territory, or have a military APO/FPO address, email hello@redbirdbags.com or message us on social media and we'll work something out. International shipping will most likely cost more than the bag itself, and we'll confirm the full cost before anything ships.

Anywhere in the 50 US states, yes. Anywhere else, email hello@redbirdbags.com and we'll look at it case by case.

Yes. Every bag goes through quality control, and our warranty covers any manufacturing, design or material defect for 90 days from purchase.

It doesn't cover knocks, improper use, or anything else not caused by a manufacturing defect. If something goes wrong, email hello@redbirdbags.com.

Yes. If you're not 100% happy, return your bag within 30 days of delivery for a full refund, or exchange it for another product.

30 days from delivery. Email hello@redbirdbags.com to start a return.

The full price, as long as the bag is unused, in the condition you received it, and in its original packaging. There's no restocking fee, and your refund is issued within 5 business days of us receiving it.

You arrange and pay for return shipping. If the bag is faulty or arrived damaged, we refund that shipping cost along with the price of the bag, or credit it toward a replacement, whichever you prefer.