Standard Shipping: Orders placed before 12pm PST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
SHIPPING POLICY: 100% of orders are shipped within 48-hours of confirmed payment. Orders placed over the weekend are dispatched on Mondays. Please note, we are currently only able to ship within the United States or to US territories.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Please refer to our FAQ Page for more information: https://www.redbirdbags.com/pages/faq
INTERNATIONAL ORDERS: We currently ship within the United States and to US territories only. If you are outside the US and would like one of our bags, email hello@redbirdbags.com or message us on social media and we will arrange a shipment for you. Please note that international carriage will most likely cost more than the item itself, and we will confirm the full cost with you before anything is shipped.